We are committed to respecting your privacy. You can visit our site without revealing any information about yourself. We do collect information regarding visitors to our website. Some information is required in order to process orders. For example we analyze this data for trends and statistics to help us provide you with a better service.

To process your order we require your name, invoice address, telephone number, email address and credit card details. Any information provided by you will be used for our purposes only and will not be made available to third parties unless for the specific use of processing your order i.e. submitting your address details to a courier for the delivery of your software. Your information will not be shared with individuals or other companies such as direct mail organizations or other third parties unless required by law.

Cookies are small bits of text used by a browser to store information on your computer's hard disk. Each cookie can only be read by the web server that originally issued it. Cookies cannot profile your system or collect information from your hard disk. Online retailers use cookies to make the ordering process smoother and more pleasurable.

We use cookies to let us know you are a prior customer and thus you will not need to re-enter certain information every time you shop at the site. We do not use cookies to store credit card numbers, address information or any other personal information.

Our website has security measures in place to protect the loss, misuse and alteration of the information under our control. All account information you use or supply on our website when ordering or tracking products is completely secure. We use the most advanced encryption technology to protect you from unauthorised use of information supplied on our web site.

Secure Sockets Layer (SSL) is the industry standard security protocol used to encode sensitive information such as credit card numbers that pass between your personal computer and our website. SSL works by creating a temporary shared key or session that lets only the computers on either end of a transmission scramble and unscramble information. The SSL transmission is indecipherable by any individuals or servers that relay the message between the sender and the receiver. When your web browser enters our secure website our server hosting the site acknowledges your web browser with a signal. In return your browser responds with a return signal. This communication allows the browser and server to determine the level of encryption they both support and will use. Once signals are exchanged, your browser will ask for our digital certificate. The certificate acts as our site ID to ensure you that the transactions are between you and us. We receive digital certificates from a Certificate Authority such as RSA Data Security Inc. or VeriSign Inc. A Certificate Authority verifies a company's identification and then issues a unique certificate as proof of identity.

Next, the browser and the server create a master key. This master key is a codebook that both sides use to encode and decode transmissions. Only your browser and our server share that master key which is good only for that particular session. The unique key allows your browser and our server to exchange sensitive information in a way third parties can't understand.

Once your transactions are complete and you leave our secure site, the master key you once held with the server becomes useless. When you re-enter the secure site, the hello, digital certificate and master key process start over again.

Purchasing Sage Software

We only accept UK credit and debit cards. We also accept cheques issued by a UK bank. We will ship directly to the address registered to the card used for payment. We may also ship to a registered company address by prior agreement.
We accept the credit cards shown on the web site. We do not charge for any item until it is ready to ship. You may send your credit card information via telephone, fax, Royal Mail or over the Internet via our secure site process.
We do not usually accept international orders as the products we supply are specific to UK taxation and legislation. If for any reason you are abroad but require a UK based package, we suggest first calling us on 0845 2576905 to discuss the suitability of the software for your needs.
When confirmation of order is received this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order and hence a contract between us when we send you an invoice. We have included this term to protect us in case a mistake has been made in pricing or we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping
All software is shipped direct from Sage (UK) Ltd via courier and so will always be the most recent version of the product you have ordered.

Delivery
All software is shipped directly to the customer by Sage. Where possible we will always process your order the day it is received. All orders received by 14.00 Monday to Friday should arrive with the customer within 1-2 working days of your order placement. If we cannot fulfil it within a reasonable period such as during the Christmas holidays we will inform you at the time you place your order by a note on the relevant web page or by contacting you directly after you have placed your order.

Back Orders
Prior to the release of a new version of any product Sage may stop shipping the previous version for up to a month If this is the case we will always inform you.

Vat Charges
For orders made in the UK or the European Union, Vat at 15%  is added to the invoice.  All other orders are VAT exempt.

Credit Card Security
When an order is placed on our website the credit card details are encrypted using 128 bit encryption. They are only decrypted after they reach our server. They are not held in clear text on any web site.

Guarantee
All of our products are sold with a 30 day guarantee.

Contacting Us
If you need to contact us please email us using the link on our web site. Otherwise you can telephone 0845 122 563.  From abroad +44(0) 845 123 345  or you can write to us at the above address

Privacy Policy
Access Business Ltd will not disclose your details to third parties other than when order details are processed as part of the order fulfilment. In this case the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to Tools/Internet Options/Privacy and selecting to block cookies. If you turn off cookies you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
1. Take and deliver customers orders
2. Administer and improve the site and our services
3. Disclose information to third-parties for the purposes of delivering goods.

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Please see the terms of the agreement which accompanied your Product.  This will also show you how to cancel that agreement if you do not agree with those terms. Please note there is a time limit within which you must contact Sage if you wish to cancel it. This varies and will be detailed in those terms.
If you are dissatisfied with the Product(s) or have any other concerns please email the Sage customer care team directly on customer.experience@sage.com or call 0800 073 1747.

Access Business Limited
3 King Henry Terrace – LONDON E1W 3HE  –  Company Reg No 123 456 12  -  Vat No 123 45 56